General information / Algemene informatie

We will try our best to send your order as soon as possible after order placement. For orders placed before 13.00 h, same day shipment will be scheduled if possible. If for whatever reason we are not able to meet this delivery, you will be notified and kept up date.

Shipping costs are NOT included in the listed prices. Delivery will be scheduled via various companies (eg. PostNL, DHL, PakketMail and TNT). In general, delivery of your order will be the following workday between 9 am and 6 pm. Unfortunately, we can not guarantee the expected delivery time.


The information on the credit card (number of the card, expiry date etc.) are forwarded automatically via a coded security system without Equine NutraCeuticals B.V. or any third party having any kind of access to this data. Even in the event of a possible refund, the complete credit card details cannot become known. This is why a refund is only possible on the card with which the purchase was originally made. The financial information connected with credit card transactions (number of the card, expiry date etc.) are automatically forwarded with a coded message without Equine NutraCeuticals B.V. or a third party having any access to them. Except in the event of a refund on possible returns, this information will never again be used.

Please note that the credit card account is directly debited but the payment is under review by our service provider. We are not allowed to send out the order until the payment is verified.

Please be also aware that with credit card payments the billing address and the delivery address must be both either within or outside EU.

Accepted credit cards: Eurocard/Mastercard, Visa, American Express

Online security uses the security software SSL (Secure Socket Layer). This is an asymmetrical encoding method in the Internet that protects your credit card data from being overheard or manipulated whilst your credit card data is being transmitted. It is therefore impossible for any unauthorized person to read this data whilst it is being transferred in the Internet

With PayPal, when selecting this option at checkout, you will be directed to the PayPal website to ‘log in’ and review the amount shown before clicking on ‘pay now’. Once you complete the transaction, you will be redirected to

Selecting iDEAL as your payment method, you will have to select your bank and you will be forwarded to the online banking offered by your bank, where you login as you are used to. Your payment details are already filled in and all you have to do is approve the payment. You will receive immediately a confirmation from your bank. Please be aware that this payment method is only available in certain countries.

If you want to use this payment term, please contact our Customer Care.


All deliveries are made with global package delivery companies. The orders are shipped from our warehouse in The Netherlands to your delivery address. Please note that shipments to post office boxes will generally not be delivered. The additional terms and conditions can be read on the according website.

Orders are processed from Monday to Friday, before 1 pm.

Please notice that orders which are placed Friday afternoon, Saturday and Sunday will be processed on Monday morning.

Express orders that are placed on Thursday afternoon are going to be processed and sent out on Friday. Since the global package delivery companies are not working during the weekend, these orders will generally reach you after the weekend.

Please be also aware that even orders within The Netherlands that are placed on Thursday afternoon will arrive at the delivery address after the weekend in general.

Estimated transit time after dispatch:

European Union: 1-5 working days. As soon as the parcel leaves our warehouse, you will receive an automatic e-mail with the tracking number to follow the status of the delivery.

Equine Nutraceuticals B.V.  shall not be held responsible for delays in shipments caused by international customs issues or any other circumstances beyond the control of the company.

All shipments outside European Union may be subject to import charges, which are the responsibility of the purchaser. We cannot predict what your particular charges may be.

For more information regarding your country’s customs policies, please contact your local customs office.

Equine Nutraceuticals B.V. ships to the following destinations on a DDP (Delivery Duties Paid) basis: European Union.

This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.

Prices are including taxes for regular customers. Wholesale prices are excluding taxes.