Orders
On the right you can find links to login and register. Enter your e-mail address and personal password and amend your personal data at any time. The following functions are available to you once registered: changes to your invoice and delivery address, change your password and e-mail address, examine your order status and order history, request a return form and inspect the status of your return. At the top right you will also find your shopping cart: if you are interested in buying an article, add it to your shopping cart.
When you are within a category, you can sort the items according to the price.
If you already know the name or the article number of an item, you can look for it using the SEARCH function at the top right of the page.
Enjoy shopping at Equine Nutraceuticals
It is very simple to place an order at www.equinenutraceuticals.eu:
When you have made your choice, click on the button “add to cart”. Your desired product will be stored in the shopping cart but please be aware that having an item in the shopping cart doesn´t mean that the item is reserved. In case someone else buys the article in the meantime, if there is just one piece left in stock, the item will be taken away from your cart.
If you are interested in other products, just continue shopping and add them to your cart.
Review the items in your shopping bag by clicking on the shopping cart link at the top of the page. You can use the “remove item” link to delete items from your shopping bag.
If you wish to complete your order, click on “proceed to checkout” in the shopping cart. You can complete the order as a registered customer or without registration. If you are a new customer and you want to register, you can click on the “register” button to fill in your personal information. Your address will be inserted directly through registration in the order form. Now follow the instructions you receive from the system leading step-by-step through the address information and payment formalities.
After concluding your order, you will immediately receive a confirmation by e-mail at the e-mail address you have provided. You will receive a further message by e-mail with your tracking number as soon as your order leaves our warehouse. This number will enable you to follow the status of your delivery.
We try very hard to ensure that all of the products displayed on our website are available for you. It may happen, however, that due to simultaneous clicks a product is already sold out. You will be informed immediately by e-mail should this be the case. Your invoice will be adjusted as well. Furthermore, should as an exception the goods ordered not be available, the amount paid in advance will be immediately refunded.
In case you got a coupon code, issued on special occasions, it enables you to take advantage of a discount on our official store.
The “coupon code” space is displayed in the first page of the Shopping cart: enter your code and click “Apply coupon” to obtain your new total.
Please be aware that the coupon code is for personal use only, the receiver is the only one allowed to use it for a new order.